Milestone: 250,000 Tickets
Today was a milestone for the technical support department. We have been using one system for ticket support since about 2004 or so. The front end area that our clients see is located at MyMonsterCommerce. We reached the two-hundred and fifty-thousandth ticket today. This is a neat figure from my perspective as I was there for ticket number one in this system. In fact, I recall the system we used before that though it's name escapes me. Back then, we just called it "molasses" because that's how fast it went.
Our current system has served us well for many years, but what's most important about this milestone is that it is one quarter of a million phone calls and customer service problems solved by the best e-commerce support team in the industry.
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