An interesting fact I discovered today on our forums is that I am in the top 20 posters. In fact, I'm 11th in total number of posts. Also interesting is the fact that besides one client, I'm the only member of this top group that has been active in the last month. See the Member List for more details.
I can deliver a press release on my blog right?
Network Solutions makes conducting online business easier with the release of its latest E-Commerce Pro Website Creator package. A number of advancements have been integrated into the new version of the award-winning e-commerce solution to simplify the task of maintaining an online store.
(PRWEB) – Nearly 10,000 online stores are already powered by Network Solutions e-commerce products, which helped sell over $650 million in products and services during 2006. In order to help even more small businesses set up and run an online store, Network Solutions has just released a new version of its award-winning E-Commerce Pro Web Site Creator package. The new E-Commerce Pro v7.0 Web Site solution is an easy-to-use, one-stop tool that allows users to construct a customized online store, accept and process orders, drive traffic, and increase sales. New features and benefits in v7.0 give online entrepreneurs the power and flexibility to quickly meet their online business needs in a more straightforward and organized way via powerful yet easy to use tools right at their fingertips.
New features that are incorporated into the new E-Commerce Pro v7.0 product include a new set-up checklist that facilitates the process of a store set-up by guiding the user from start to finish. The redesigned control panel user interface makes everything easier to find and use, with a new look and feel to allow for faster, simplified design and launch time. The new point-and-click Web site design editor is easier and more flexible, incorporating click-and-drag options and potential customization of all pages. The Web site design editor gives users the ability to manage and make changes to the site design at any time. Newly integrated Search Engine Optimization (SEO) tools can help the site get higher rankings on the major search engines, thanks to a built-in sitemap and search engine friendly URLs for product and category pages.
The release of the Network Solutions® E-Commerce Pro v7.0 software is designed to help small businesses succeed online,
says Jeff Zimmerman, Vice President of Product Management at Network Solutions. New features added to our already award-winning E-Commerce Web Site package make it as easy as possible for our customers to set up their online business and manage it from day one with ease.
This award-winning e-commerce solution is designed for small business owners who want a fully customizable site design, as well as the ability to boost sales with incentives such as promotions, coupons and discounts. Network Solutions new Pro E-Commerce Web Site package is available at $99.95 a month with a $99 one-time set-up fee. To speak to a customer service representative for more information, please call 1-888-252-3266.
Network Solutions® is a leading provider of e-commerce Web site hosting with an all-encompassing suite of products for small businesses, including domain, e-commerce, free hosting, name registration, Web promotion and other Internet solutions and strategies. With 28 years in the Web services industry, Network Solutions is committed to providing businesses simple and cost-effective web-based solutions. For more information on business to consumer and business to business e-commerce solutions, visit NetworkSolutions.com.
I was just informed earlier today that I am the only member of the company that is a Technical Support III. Job titles aren't really all that important to me. In my past years at this company I went through the ranks of technical support at about the same time they were actually adding ranks.
I was pretty sure that I was the only tech support team member at level III that worked here in Belleville. But as it turns out, I'm a bit of an odd ball in that I'm the only level III in all of Network Solutions. That seems a bit weird. The reason that this happens is largely that there is a career path that most follow from Tech Support I to Tech Support II and then from there jump off to either a leadership position or to another department like Design, QA or Development.
Even though I started in this department the very first week there was in-house technical support department formed, I don't feel like I should get any sort of special treatment. And I am certainly very happy doing what I'm doing in my current role. It's just weird.
Job titles are weird. End of story.
Whenever there is an upgrade to a new version of any software program, inevitably there is some amount of confusion with the new system. It is up to the technical support department to help ferry clients to a new understanding of the new system. One of the most commonly asked questions we will hear regards features that were being used in the previous version but that aren't available or readily apparent (or as easy to use) in the new version.
Why would you remove a feature that our business depends on?! I used that every day!
I certainly understand the frustration here. This happens commonly to me with other software programs and I experienced it very strongly in the upgrade from Microsoft Office 2000 to Microsoft Office XP. There was a certain undocumented feature that I used quite often that was not in Office XP. It was several weeks or more of adjustment on my part to get used to the change.
Having seen this side of the software development cycle, I have a little more perspective on it, but I still find it annoying. The cause of these sorts of issues is that the development department is creating a new product from scratch. In most cases like this, the feature that is being referenced wasn't specifically left out on purpose. There wasn't a board meeting where some group decided which features to nix. Instead, there were several meetings where they reviewed usage and importance and functionality of each new feature to be added versus the time and resources that were available to release the product. The important point to take away is that there are always business-based decisions behind every step in the plan, and although that might hurt or inconvenience some clients in the short term it is not done personally. If the option is major critical to users it will be implemented in upgrades to the new system down the line.
This does beg the argument that perhaps it is better to fix current versions and not create a completely new version from scratch, but there are many other considerations to consider here that have to be taken into account. For instance, perhaps the current version of the software uses ASP, but the new version will be written with ASP.NET and gain all the benefits there. You can't simply take the code of the old version and update it as it wouldn't work on the new hardware. So instead you start with code line zero.
It sucks. But it's the nature of the beast.
Today was a milestone for the technical support department. We have been using one system for ticket support since about 2004 or so. The front end area that our clients see is located at MyMonsterCommerce. We reached the two-hundred and fifty-thousandth ticket today. This is a neat figure from my perspective as I was there for ticket number one in this system. In fact, I recall the system we used before that though it's name escapes me. Back then, we just called it "molasses" because that's how fast it went.
Our current system has served us well for many years, but what's most important about this milestone is that it is one quarter of a million phone calls and customer service problems solved by the best e-commerce support team in the industry.
Several great things have happened in the last 24 hours or so that I feel like celebrating.
Haven't seen our home page in a while? Stop by at MonsterCommerce.com. You can see screen shots as well as a graphical demo.
One quick notable thing I like about the new version of our software coming out soon (THIS WEEKEND!) is that it is much more W3C compliant. Just now, I did a form upload of my test site's home page HTML output and it only generated 3 errors! Visit the W3C Markup Validator.
There are a lot of other great things too, but this is something that appeals to the perfectionist in me.
. However, this blog is not an official property of MC nor our parent company Network Solutions. I'm simply testing out a few things. My goal is to distribute information that should be helpful to small business owners and ecommerce web developers and to share new ideas I learn on a daily basis.
encourages its team members to maintain personal websites and respects their right to self-expression via blogs and other forms of online communication. Of course, employees are still bound by certain terms (including confidentiality and avoiding conflicts of interest) whenever anyone discusses Company-related issues such as our product and service offerings, sales campaigns, current and former personnel, corporate strategies, etc. The views expressed on this site are this employee's alone, and they do not necessarily reflect the views of Network Solutions, its management or its staff.
