MonsterCommerce Resources

At MonsterCommerce we’re constantly searching for better ways to serve our clients.

If you are experiencing any difficulties managing your storefront, or have questions regarding any aspect of your service, we wanted to make you aware of every available resource to get the help you need.

Technical Support

As part of your MonsterCommerce package, you have free access to our expert technical support representatives 24 hours a day, 7 days a week. Additionally, we offer the easy-to-use ticketing system, which you can access from your MyMonsterCommerce account. If you’re not familiar with either of these avenues of support, feel free to contact us anytime at 1-800-353-6582.

MonsterCommerce Knowledge Base

This is a comprehensive collection of our most frequently asked questions, quick guides to almost every aspect of our system and a version history of our software. You can reference all of this information from MC Knowledge Base.

MonsterCommerce Forums

We have over 5,000 clients at MonsterCommerce and at some point in time, there’s a good chance that one of them has faced the same difficulty that you may be facing now. Many clients have realized tremendous benefit from our MonsterCommerce Forums. Use the Forums to get answers to your questions or simply share experiences with other MonsterCommerce store owners. Feel free to review previously discussed topics or post your own topics or questions at the MonsterCommerce Forums.

MonsterCommerce Consultation

If you’ve tried one or more of these avenues and are still having difficulty managing your storefront, consider a MonsterCommerce consultation session. This service will give you a dedicated time slot with one of our top-tier support representatives. You can lead your session to cover specific topics or we can lead you through a full review of your administration panel functionality, DataPort or MonsterBooks. Every client who has completed one of these sessions has come away with a wealth of knowledge that empowers them to manage our programs more efficiently and confidently.

If you would like to find out more about this service please visit our TechServices page at MC Knowledge Base: Technical Services.

We hope that this information will help you through any of the difficulties that you may be experiencing with our service. Making your storefront a success is our number one priority, and every effort that we employ is geared toward that goal. If there’s anything we can do to further the success of your storefront, we’re only one call, ticket or e-mail away. We hope to hear from you soon and wish you the best of luck!

Thank you for choosing MonsterCommerce!

-The MonsterCommerce Team

Online Selling Solution

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Thoughts for Food: Key Ingredients for Selling Food Online

You, too, can decide to cross-market your product, using someone else's ecommerce site. You can also use a service like Monstercommerce.com to help turn an existing Web site into an e-commerce site.

Thoughts for Food: Key Ingredients for Selling Food Online

Hurricane Katrina

A MonsterCommerce client, on the MonsterSmallBusiness Forums, added one of the most heart warming post amidst heated discussion about the recent Hurricane Katrina and the treatment of FEMA and other criticism of the government within the media.

I've been really busy lately, but wanted to take time to throw some hopefully heartwarming insight into this discussion.

Our wholesale company relies on the gulf coast for a large part of our market. Many of our suppliers are from areas along the gulf coast as well. I was deeply moved by the response after Ivan from all of our customers (and even competitors) who offered to truck down generators and supplies to us. We received a generator from Texas and one from Pennsylvania.

After Katrina hit our friends to the west, missing us (if 90 mph winds are a miss), we felt compelled to help out in return. We sent 2 of our delivery trucks over to Long Beach with goods gathered from several local churches (the outpouring has been really amazing considering that some of these folks don't even have their own homes rebuilt yet). Our drivers stayed and worked out the rest of the day helping to hand out toothpaste, baby formula, feminine products, cans of veggies, and more. They were then given the opportunity by the National Guard and military to help unload helicopters bringing in other supplies. The scene was both somber and uplifting at the same time. Its a feeling thats hard to describe without going through something similar.

They described the handout procedures to be very well organized and obviously well received.

I can tell you from experience that the most immediate and most heartwarming assistance from Ivan came from those surrounding us, even those living right amidst the devastation. I have seen folks helping to tear out drywall from a friends house, when you ask them how they fared, they tell you, 'oh, my house is gone, so there's nothing to work on there.' By the way, the most common greeting for a year after this type of storm is 'How did you do?'

Now, what I'm about to type is not a shot at FEMA (I dont believe that talk of that type is in the least bit constructive to the people without a home right now), but we experienced a realization from Ivan that FEMA is there to collect funds for generators purchased, kick in the extra $5,000 toward home repair that wasnt covered by insurance, help pass out blue tarps from the Albertson's parking lot. They were not there pulling people from buildings or rescuing neighbors who clung to a tree during the night praying for survival. The real heroics were performed by your everyday average neighbor. I dont know all of the stories from Biloxi, or Gulfport, or New Orleans, but Im sure they will be similar to, if not eclipse some of what we witnessed. One neighbor went out into chest deep flowing water in the middle of the night becasue he new a woman was staying in her home next door and would likely have difficulty surviving if the water were any higher. He was able to get a lifejacket from a boat that was slamming against the side of his house and make it to her place and save her life that night.

It is the individual person that defines our nation. Its not the current government officials, its not the current head of FEMA, its not the current Chief of Police, its the guy that lived quietly next door to you all of his life, who when faced with a sitaution so extreme it would test anyone, and suddenly, without any precept or false agenda, becomes a hero to one elderly lady, or a young child next door.

So, when I read that our counrtry is floundering, I think, you need to open your eyes to the folks around you. Ive never seen more heroism or caring for one's fellow man than Ive seen over the last year and am seeing in response to this storm. Lets just please stop the poitical rhetoric for a while and talk about what matters to those who will soon be browsing through water stained belongings and then piling them up on the roadside for the weekly FEMA trucks. Its a sight I dont ever want to see again and am full of sorrow for those who dont even have a clue as to what they are about to go through over the next year or so. The worst is down the road. And when the news stops focusing on things in New Orleans so much and well-meaning friend from the north call and ask, 'things back to normal now?', thats when they will need the full support of everyone else in the nation who may be focused on the next national crisis.

If you haven't given, please donate to a reputable charity, if you can't afford to donate, pray fo rall of those impacted, pray for your local government, pray for our national leaders. Pray for those impacetd by the storm, that they have the wisdom to see God's will for their lives and the courage and strength to walk in it.

Google Mini Enterprise

MonsterCommerce listed on the Google Mini Enterprise Map page, along with a quote from Ryan Noble, President of MC.
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