Technical Support Supervisor

The e-commerce technical support team here in Belleville is awaiting an announcement concerning an opening for a new Technical Support Supervisor. Personally, I've applied for the position and am interested in this new job role. The interviews were completed in the last two weeks so we should hear something this week. I'm not a betting man and I don't have a good view on who might be the best candidate. Humbly enough, it might not be me and I'll have no problems with the decision if I'm not chosen.

A good philosophy is that all job interviews should be approached as a learning experience, as well as practice for the NEXT job interview.

More information will be posted as it becomes available.

Update (2008/03/14): Congratulations to Dave L. who received the promotion from Senior Technical Support Representative to Technical Support Supervisor. I haven't had a chance to post an update about the announcement until tonight, but I wanted to. He's earned it. In addition to Dave, they have also hired one external new hire to fill a third supervisor position. Growth continues.

Changes in the Air

Some things are switching around in the technical support department, with new hires and new job roles in large doses. I'm moving from my role in Signature Support and technical services into the core support team as a trainer and call quality monitor. The official job title is still not exactly hashed out, but the role is one I'm excited about. I have more I can post about this later but for now, know that all manner of things are going to improve.

Interesting Statistic: DataPort

An interesting statistic regarding DataPort v5.x came into my inbox today. Since it's initial release, it has had more than 22 million API calls. Thankfully, the technical support team has not had even half as many phone calls about it.

Webinar: Ecommerce 101: How to Build an Online Store

This was announced recently. It's a webinar, which means it will be available from an internet connection.

Have you always wanted to be your own boss? Learn how to get an online business up and running. Experts at Network Solutions® and QuickBooks® will teach you how to build a successful e-commerce store and manage credit card transactions with QuickBooks® Merchant Services.

Sign up for Ecommerce 101: How to Build an Online Store.

Heartfelt Thanks

I returned to work today after an unscheduled two weeks off because of the death of my son. I wanted to once again say publicly that I work for the best company in the world. The help and support offered to my family by current and former coworkers has been amazing.

Thank you.

More Information About Lucas

• Lucas James Arconati