Changes in the Air
Some things are switching around in the technical support department, with new hires and new job roles in large doses. I'm moving from my role in Signature Support and technical services into the core support team as a trainer and call quality monitor. The official job title is still not exactly hashed out, but the role is one I'm excited about. I have more I can post about this later but for now, know that all manner of things are going to improve.